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PRIVACY POLICY

1 - INTRODUCTION

Calista Real Estate SAS, Calista Real Estate EE, and Calista Consulting SARL (hereinafter referred to as "Calista Luxury," "we," "us," or "our") are committed to safeguarding the confidentiality and security of personal data in full compliance with the General Data Protection Regulation (GDPR) (EU Regulation 2016/679) and the applicable data protection laws in Monaco, France, and Greece. This policy outlines how we collect, process, store, and protect your personal data when you interact with us via our website, services, and communications.

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2 - DEFINITIONS

Personal Data: Any information identifying a person directly or indirectly.

Processing: Any operation performed on data (collection, storage, consultation, etc.).

Cookies: Small text files stored on a user’s device to enhance navigation.

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3 - DATA CONTROLLER & GPDR OFFICER

The entities responsible for the processing of personal data are:

Calista Real Estate SAS (France) – 45, Bd de la Croisette, 06400 Cannes, France

Calista Real Estate EE (Greece) – Lamprou Katsoni 2, 11472 Athens, Greece

Calista Consulting SARL (Monaco) – Le Continental C, Place des Moulins, 98000 Monaco, Monaco

Our designated Data Protection Officer (DPO) is Alexis Xanthopoulos, who can be contacted at welcome@calista.luxury.

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4 - CATEGORIES OF PERSONAL DATA COLLECTED

We collect personal data directly through website forms and automatically via cookies. This includes:

Identification data (name, surname, nationality, date of birth, passport/ID number)
Contact details (email, phone number, postal address)
Professional information (company name, position, sector of activity)
Preferences: (search criteria, property interests)
Technical data (IP address, browsing data, cookies, and analytics from website interactions)
Correspondence records (emails, forms, and telephone conversations related to our services)

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5 - PURPOSE OF DATA PROCESSING

Personal data is processed for the following purposes:

To provide real estate consulting and brokerage services.
To respond to inquiries and requests.
To send newsletters and promotional communications (if opted-in).
To analyze website performance and improve services.
To comply with legal obligations, including anti-money laundering and tax regulations.

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6 - LEGAL BASIS FOR PROCESSING

Data is processed based on one or more of the following legal bases:

Consent: For marketing emails and optional communications.
Contractual Necessity: When processing is required for service execution (e.g., real estate transactions, consulting services).
Legal Obligations: Compliance with applicable laws and regulations.
Legitimate Interest: Service improvement, fraud prevention, and security measures.

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7 - DATA RETENTION

We retain personal data only for the duration necessary to fulfill the intended purposes or as required by legal and regulatory obligations. Retention periods are as follows:

Client records: Up to 10 years after the end of the relationship for regulatory compliance.
Prospective clients: Up to 3 years after the last interaction.
Financial records: 5-10 years, depending on applicable tax and accounting laws.
Website analytics: 13 months, as per CNIL and GDPR recommendations.

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8 - DATA SHARING & THIRD PARTIES

We do not sell or rent personal data. However, we may share data with:

Regulatory and legal authorities (where required by law).
Trusted service providers and business partners (e.g., banks, notaries, legal advisors) under strict confidentiality agreements.
IT and security service providers ensuring the integrity of our digital infrastructure. All third-party recipients are contractually bound to maintain data protection compliance.

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9 - DATA SECURITY MEASURES

Calista Luxury implements robust security measures to ensure data integrity, including:

Encryption and secure storage of sensitive information.
Access control protocols limiting personal data access to authorized personnel.
Regular security audits and risk assessments.
Secure website protocols (HTTPS, SSL/TLS encryption) to protect online interactions.

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10 - YOUR RIGHTS UNDER GDPR

Under GDPR, you have the following rights regarding your personal data:

Right to Access: Request a copy of your data.
Right to Rectification: Correct inaccurate or incomplete information.
Right to Erasure ("Right to be Forgotten"): Request deletion of personal data under certain conditions.
Right to Restrict Processing: Limit how we process your data in specific cases.
Right to Data Portability: Receive your data in a structured, commonly used format.
Right to Object: Opt out of processing for direct marketing purposes.
Right to Withdraw Consent: When processing is based on consent, you can withdraw it at any time.

To exercise your rights, please contact our DPO at welcome@calista.luxury. We commit to responding within one month of receipt of your request.

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11 -INTERNATIONAL DATA TRANSFERS

As we operate internationally, your data may be transferred outside the European Economic Area (EEA). Such transfers are carried out in compliance with GDPR safeguards, including Standard Contractual Clauses (SCCs) or adequacy decisions recognized by the European Commission.

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12 - COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies to enhance user experience, analyze traffic, and provide personalized services. You can manage your cookie preferences through your browser settings. For more details, refer to our Cookies Policy.

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13 - POLICY UPDATES

This policy may be updated periodically to reflect legal changes or improvements in our data protection practices. We encourage you to review this page regularly for updates.

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14 - CONTACT INFORMATION

For any inquiries regarding this policy or your personal data rights, please contact our Data Protection Officer (DPO):

Alexis Xanthopoulos
Email: welcome@calista.luxury
Phone: +33 4 85 62 08 00

If you believe that your data protection rights have been violated, you may file a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés) or the relevant supervisory authority in your country.